FAQs

Allergen Statement: 

It's Cookie-tastic Bakery utilizes butter, flour, sugar, and eggs in their ingredients to create the majority of their sweet treats. We understand that the following  gluten and nut allergies can be very severe and detrimental. We strive to do our best to prevent cross contamination. Disclaimer: We are not a dedicated gluten-free or nut-free base business. Please consider this if you are planning to gift our products as we recommend that our products are not consumed by those with severe allergies.

Are you licensed and do you have insurance?

 Yes, It’s Cookie-tastic Bakery operates as a Food Establishment which means that our baked goods are made in a Commercial kitchen in which it has been inspected and licensed by the State of Georgia. Additionally, we are fully insured. A copy of our license can be made available upon request.

Are you ServeSafe certified?

Yes, we are ServeSafe certified. 

Do you cater corporate extravaganza's, parties, or events?

Yes, we do. Please utilize our contact icon to place your requested event within 72 hours.  Last minute, no worries, if time permits we will accept. Please know that a "rush fee" will be applied to your order. 

Do you require deposits?

All orders must be paid in full. 

Do you give refunds?

Unfortunately, we do not give cash refunds however store credit at business discretion.  All sales are final.

What are your shipping days?

We ship "Priority Mail"  Monday -Wednesday to guarantee your order's freshness.

Same Day Shipping

We currently do not offer same day shipping. 

Shipping & Delivery

If there is a problem with your order, please contact us at itscookietasticbakery@gmail.com with your name and order number and we will do our best to resolve the issue. Your order is freshly baked the morning of your selected pick up or shipped date ensure freshness! 

Holidays

Unfortunately, our orders do not ship on Holidays. All orders expected to ship on a Holiday will be shipped the following business day. 

Changes To Order

Unfortunately, we cannot change the delivery address after an order has been placed. Prior to submitting your order, please ensure your  shipping address is absolutely correct. It's Cookie-tastic Bakery will not offer returns or refunds for orders that have been processed and shipped due to customers error.

When Should you expect your order?

Please allow 3 to 5 business days for your to be processed and shipped.

Orders

We cater our orders to each customer ensuring that you get the best experience from our homemade products. 

Cookie Care Instructions

All orders will be provided with care instructions. Please store cookies in airtight container to keep air out. Cookies can be stored in freezer for 3 to 6 months as long as they are in an air tight container. For a fresh out of the oven experience, please microwave your cookies for 3 to 5 seconds.